12 Tips To Manage Sales Organization
It is always been difficult and tough job to manage sales organization because it is contained with several departments that needs and requires especial care and concern. All you have to do is manual efforts. Here are some useful tips for you to maintain and run your staff wisely:
1: Be Objective:
You are a manager and you know what your basic objective is but do your team members know your objectives? If you don’t tell them then they won’t be able to perform accordingly. So tell your sales team about the business objectives you set. Business objectives keep changing with the trends so try to be up to date with all the new trends as these trends are the framework of your business.
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Time Management Tips For Sales Personals
Being a sale person is really a tough job that not only demand lot of efforts but time also. If you really want to get success and earn a handsome amount then you must manage your time wisely: here are few tips for you:
1: Set your goals:
First of all set your goals and keep an eye on your motives. Achieving your goals is not the matter of two or three days so for achieving your goals you must have to work by day and night. Make some effective work plans and then work accordingly try to avoid all the unnecessary things that can keep you away from achieving your goals.
2: Give priority to “Important works”:
If you have some really important works to do daily that can play an important and effective role in achieving your main goals then do these works first. Cut out all the unnecessary works because leaving important works undone will lead you to depression and it will also make a bad impression of you.
3: Just Concentrate:
Try to concentrate on your work. Just concentrate by keeping your nerves in your control do one thing at a time it will reduce the confusion and produce better results rather than doing a lot of work at same time and concentrating on none.
4: Your internal clock:
Everyone has internal clock that differs from others such as some people get charged and very active in mornings while others like working at night times. So try to do your most important work according to your internal clock when your best time allows you to do things energetically.
5: Know your worth:
Being a salesman you must your value and don’t work for low wages. Because you are the one who is benefiting the company. So don’t waste your time by doing work for many hours with less wages and understand your worth and join business that can pay you for real energy and that can justify your time.
6: Be Objective instead of Busy:
Try to be objective and set your goals rather than keep yourself busy for nothing at all. It seems that many salespersons keep their selves busy by doing lot of paper work and preparing presentations that not worth at all but just a waste of precious time. You must make some strategies that will work for you to make money throughout the and just avoid the unnecessary work that keeps you busy for nothing.
7: Manage your work:
You are working on a place where few things come again and again in front of you and they are the same their meanings are same their answers are same so why not manage these things by preparing a proper file for them? For instance if many of your company’s customers ask you the same question that have the same answer then why do you waste time to answer them separately ad each time in detail? Just create a single e-mail that describes the one question that is being asked to you again and again and then send it to as many people ask the same question to you.
8: Save your time:
Try to be active in impersonal communications with your colleagues but remember don’t waste your time by talking too much unnecessarily and giving presentations to your coworkers. Active communication that is healthy as well is very important but be on time for everything and don’t waste your time by having lunch and dinners with your co workers.
9: Manage your desk:
Just clean up your desk and inbox with old stuff so that new and fresh stuff find the place in your inbox and on your desk. Daily check your mail, e-mail and etc to avoid overloading things.
10: Time Partition:
The work you are doing demands you to check your mail, e-mails phone calls and other communications daily so what you have to do is just fix a proper time for all these things. Prepare a schedule of your all work and make partitions of time for different that you have to perform daily.
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Telemarketing Tips and Phone Selling
- If things start out badly on the phone, they may never progress beyond the first call. Whether you use your phone skills for customer service or for sales calls as part of a telemarketing strategy, telephone manners and etiquette are critical components of a professional image.
- Smile when you are talking on the phone; your customers will hear it!
- Answer the phone pleasantly and maintain a pleasant demeanor while on the phone.
- Never answer the phone with food in your mouth or try to eat quietly while talking. Drinking, chewing gum or sucking on a mint are amplified over telephone lines.
- Return all phone calls within 48 hours.
- When you place a call that you know might be lengthy, ask if it’s a good time to talk before you dive into your spiel.
- Know what you want to say before making an important call. Practice the words out loud until they feel comfortable.
- Don’t read from a script during a call. Instead either memorize your script as an actor would or use “thought starters” such as a word or two on index cards to guide you from one idea to another.
- Make a telephone appointment when you want to have a focused, longer (15 minutes or more) conversation with someone who is normally busy.
- Don’t do things such as open mail, flip through the newspaper or do paperwork while on the phone. The person you’re talking with will know you’re distracted.
- Listen and respond to the person on the other end of the line. When you focus on them rather than on what you’re going to say next, the phone call becomes much more conversational.
- When you’re doing a lot of telephone work, energize yourself after every hour.
Through experience, you will develop your own telephone skills into a personal style. You will also find customers and prospects responding positively when you smile, listen and show personal interest.
The following phone skills training tips will help you use your “telephone tool” to its fullest:
- Pitch – Is your voice too shrill or strained? Do you speak in a monotone? In normal speech, pitch varies. These variations are known as inflection. The more inflection you use, the more interesting your tone of voice is. Keep in mind that when you are under emotional stress, the pitch of your voice will tend to rise and become shrill or strained. Watch it! The pitch of your voice is an index of confidence and poise.
- Volume – Check the volume or loudness of your voice. (You might want to get a friend to help you with this.) Is it too soft or too loud? Often when people are tired or upset their voices tend to fade, and they will be asked to “speak up.” Be sure to speak loud enough to be heard, but not so loud that you sound forced.
- Rate – If you speak too slowly you’ll likely lose the attention of the listener. Conversely, your listener won’t be able to follow you if you speak too rapidly. In either case, your message won’t get through.
- Quality – The quality of your voice is its most distinctive and individual characteristic. This is where the essence of warmth, understanding and “likability” come into play. Smiling as you speak enhances your vocal quality. Being angry, upset or in a hurry negatively affects your vocal quality.
- Articulation – The price of poor articulation is high, particularly in business. You must enunciate or pronounce your words very clearly or your listeners will misunderstand you. Faulty articulation and incorrect word pronunciation give your listener the impression that you are sloppy, careless and lack knowledge.
Give Your Voice Some Telephone Sales Skills Training
Your voice is your personality over the telephone. It makes an immediate impression that can portray you as friendly or distant, confident or timid, spontaneous or mechanical, relaxed or nervous.
So, how do you come across over the phone? Make a tape recording of yourself while on the telephone and evaluate the following attributes:
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A New Horoscope For The Workplace
Astrology tells us about you and your future simply by your birthday. The Chinese Zodiac uses the year of your birth. Demographics tell us what you like, dislike, whom you vote for, what you buy, and what you watch on TV.
Well, the Corporate Zodiac goes a step further: simply by your job title, people will have you all figured out…
MARKETING: You are ambitious yet stupid. You chose a marketing degree to avoid having to study in college, concentrating instead on drinking and socializing, which is pretty much what your job responsibilities are now. Least compatible with Sales.
SALES: Laziest of all signs, often referred to as “marketing without a degree,” you are also self-centered and paranoid. Unless someone calls you and begs you to take their money, you like to avoid contact with “customers” so you can “concentrate on the big picture.” You seek admiration for your golf game throughout your life.
TECHNOLOGY: Unable to control anything in your personal life, you are instead content to completely control everything that happens at your workplace. Often even YOU don’t understand what you are saying, but who the hell can tell?! It is written that the geeks shall inherit the Earth.
ENGINEERING: One of only two signs that actually studied in school, it is said that ninety percent of all personal ads are placed by engineers. You can be happy with yourself: your office is typically full of all the latest “ergodynamic” gadgets. However, we all know what is really causing your “carpal tunnel”…
ACCOUNTING: The only other sign that studied in school, you are mostly immune from office politics. You are the most feared person in the organization; combined with your extreme organizational traits, the majority of rumors concerning you say that you are completely insane.
HUMAN RESOURCES: Ironically, given your access to confidential information, you tend to be the biggest gossip within the organization. Possibly the only other person that does less work than marketing, you are unable to return any calls today because you have to get a haircut, have lunch, and mail a letter!
MIDDLE MANAGEMENT/DEPARTMENT MANAGEMENT/”TEAM LEADS”: Catty, cut-throat, yet completely spineless, you are destined to remain at your current job for the rest of your life. Unable to make a single decision you tend to measure your worth by the number of meetings you can schedule for yourself. Best suited to marry other “Middle Managers,” as everyone in your social circle is a “Middle Manager.”
SENIOR MANAGEMENT: Catty, cut-throat, yet completely spineless, you are destined to remain at your current job for the rest of your life. Unable to make a single decision you tend to measure your worth by the number of meetings you can schedule for yourself. Best suited to marry other “Senior Managers,” as everyone in your social circle is a “Senior Manager.”
CUSTOMER SERVICE: Bright, cheery, positive, you are a fifty-cent cab ride from taking your own life. As a child very few of you asked your parents for a little cubicle for your room and a headset so you could pretend to play “Customer Service.” Continually passed over for promotions, your best bet is to sleep with your boss.
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