12 Tips To Manage Sales Organization
It is always been difficult and tough job to manage sales organization because it is contained with several departments that needs and requires especial care and concern. All you have to do is manual efforts. Here are some useful tips for you to maintain and run your staff wisely:
1: Be Objective:
You are a manager and you know what your basic objective is but do your team members know your objectives? If you don’t tell them then they won’t be able to perform accordingly. So tell your sales team about the business objectives you set. Business objectives keep changing with the trends so try to be up to date with all the new trends as these trends are the framework of your business.
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How to Jumpstart Your Job Hunt with a Quality Resume
Owing to the huge importance of resume, here we have listed some vital Do’s and Don’ts for successful and professional Resume Writing.
Experience shows that there are patterns, consistencies, universal tendencies in a good resume. As a point of fact, hiring managers only spend around 15 seconds perusing over a new resume and they are really only looking for a couple of things when they do. They just quickly want to know about your work experience, notable achievements and recognitions in your career and more accurately what do you have to offer which will meet with their specific needs?
An effective resume will answer those questions with a minimal amount of effort and, as with any effective marketing tool, it will also leave the reader wanting to know more. You want to give them just enough info to prompt them into action. That’s when they pick up the phone and call you for an interview!Treat your resume as your first professional introduction and hence first opportunity to form an unforgettable first impression.
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Telemarketing Tips and Phone Selling
- If things start out badly on the phone, they may never progress beyond the first call. Whether you use your phone skills for customer service or for sales calls as part of a telemarketing strategy, telephone manners and etiquette are critical components of a professional image.
- Smile when you are talking on the phone; your customers will hear it!
- Answer the phone pleasantly and maintain a pleasant demeanor while on the phone.
- Never answer the phone with food in your mouth or try to eat quietly while talking. Drinking, chewing gum or sucking on a mint are amplified over telephone lines.
- Return all phone calls within 48 hours.
- When you place a call that you know might be lengthy, ask if it’s a good time to talk before you dive into your spiel.
- Know what you want to say before making an important call. Practice the words out loud until they feel comfortable.
- Don’t read from a script during a call. Instead either memorize your script as an actor would or use “thought starters” such as a word or two on index cards to guide you from one idea to another.
- Make a telephone appointment when you want to have a focused, longer (15 minutes or more) conversation with someone who is normally busy.
- Don’t do things such as open mail, flip through the newspaper or do paperwork while on the phone. The person you’re talking with will know you’re distracted.
- Listen and respond to the person on the other end of the line. When you focus on them rather than on what you’re going to say next, the phone call becomes much more conversational.
- When you’re doing a lot of telephone work, energize yourself after every hour.
Through experience, you will develop your own telephone skills into a personal style. You will also find customers and prospects responding positively when you smile, listen and show personal interest.
The following phone skills training tips will help you use your “telephone tool” to its fullest:
- Pitch – Is your voice too shrill or strained? Do you speak in a monotone? In normal speech, pitch varies. These variations are known as inflection. The more inflection you use, the more interesting your tone of voice is. Keep in mind that when you are under emotional stress, the pitch of your voice will tend to rise and become shrill or strained. Watch it! The pitch of your voice is an index of confidence and poise.
- Volume – Check the volume or loudness of your voice. (You might want to get a friend to help you with this.) Is it too soft or too loud? Often when people are tired or upset their voices tend to fade, and they will be asked to “speak up.” Be sure to speak loud enough to be heard, but not so loud that you sound forced.
- Rate – If you speak too slowly you’ll likely lose the attention of the listener. Conversely, your listener won’t be able to follow you if you speak too rapidly. In either case, your message won’t get through.
- Quality – The quality of your voice is its most distinctive and individual characteristic. This is where the essence of warmth, understanding and “likability” come into play. Smiling as you speak enhances your vocal quality. Being angry, upset or in a hurry negatively affects your vocal quality.
- Articulation – The price of poor articulation is high, particularly in business. You must enunciate or pronounce your words very clearly or your listeners will misunderstand you. Faulty articulation and incorrect word pronunciation give your listener the impression that you are sloppy, careless and lack knowledge.
Give Your Voice Some Telephone Sales Skills Training
Your voice is your personality over the telephone. It makes an immediate impression that can portray you as friendly or distant, confident or timid, spontaneous or mechanical, relaxed or nervous.
So, how do you come across over the phone? Make a tape recording of yourself while on the telephone and evaluate the following attributes:
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Top 100 Marketing Ideas
Top 100 Creative Marketing Ideas and Selling Tips for Small Business Marketing in the USA and Canada
GENERAL MARKETING IDEAS
- Never let a day pass without engaging in at least one marketing activity.
- Determine a percentage of gross income to spend annually on marketing.
- Set specific marketing goals every year; review and adjust quarterly.
- Maintain a tickler file of ideas for later use.
- Carry business cards with you (all day, every day).
- Create a personal nametag or pin with your company name and logo on it and wear it at high visibility meetings.
TARGET MARKET
- Stay alert to trends that might impact your target market, product or promotion strategy.
- Read market research studies about your profession, industry, product, target market groups, etc.
- Collect competitors’ ads and literature; study them for information about strategy, product features and benefits, etc.
- Ask clients why they hired you and solicit suggestions for improvement.
- Ask former clients why they left you.
- Identify a new market.
- Join a email list related to your profession.
- Subscribe to an Internet newsgroup that serves your target market.
PRODUCT DEVELOPMENT
- Create a new service, technique or product.
- Offer a simpler/cheaper/smaller version of your (or another existing) product or service.
- Offer a fancier/more expensive/faster/bigger version of your (or another existing) product or service.
- Update your services.
EDUCATION, RESOURCES AND INFORMATION
- Establish a marketing and public relations advisory and referral team composed of your colleagues and/or neighboring business owners to share ideas and referrals and to discuss community issues. Meet quarterly for breakfast.
- Create a suggestion box for employees.
- Attend a marketing seminar.
- Read a marketing book.
- Subscribe to a marketing newsletter,
- Subscribe to a marketing teleseminar.
- Subscribe to a marketing blog.
- Train your staff, clients and colleagues to promote referrals.
- Hold a monthly marketing meeting with employees or associates to discuss strategy, status and to solicit marketing ideas.
- Join an association or organization related to your profession.
- Join a leads club. If you can’t find a good one, start one.
- Maintain a consultant file for designers, writers and other marketing professionals.
- Hire a marketing consultant to brainstorm with you. (John says “Pick me! Pick me!”)
- Take a “creative journey” to another progressive city or country to observe and learn from marketing techniques used there.
PRICING AND PAYMENT
- Analyze your fee structure; look for areas requiring modifications or adjustments.
- Establish a credit card payment option for clients.
- Give regular clients a discount.
- Learn to barter; offer discounts to members of certain clubs/professional groups/organizations in exchange for promotions in their publications.
- Give “quick pay” or cash discounts.
- Offer financing or installment plans.
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A New Horoscope For The Workplace
Astrology tells us about you and your future simply by your birthday. The Chinese Zodiac uses the year of your birth. Demographics tell us what you like, dislike, whom you vote for, what you buy, and what you watch on TV.
Well, the Corporate Zodiac goes a step further: simply by your job title, people will have you all figured out…
MARKETING: You are ambitious yet stupid. You chose a marketing degree to avoid having to study in college, concentrating instead on drinking and socializing, which is pretty much what your job responsibilities are now. Least compatible with Sales.
SALES: Laziest of all signs, often referred to as “marketing without a degree,” you are also self-centered and paranoid. Unless someone calls you and begs you to take their money, you like to avoid contact with “customers” so you can “concentrate on the big picture.” You seek admiration for your golf game throughout your life.
TECHNOLOGY: Unable to control anything in your personal life, you are instead content to completely control everything that happens at your workplace. Often even YOU don’t understand what you are saying, but who the hell can tell?! It is written that the geeks shall inherit the Earth.
ENGINEERING: One of only two signs that actually studied in school, it is said that ninety percent of all personal ads are placed by engineers. You can be happy with yourself: your office is typically full of all the latest “ergodynamic” gadgets. However, we all know what is really causing your “carpal tunnel”…
ACCOUNTING: The only other sign that studied in school, you are mostly immune from office politics. You are the most feared person in the organization; combined with your extreme organizational traits, the majority of rumors concerning you say that you are completely insane.
HUMAN RESOURCES: Ironically, given your access to confidential information, you tend to be the biggest gossip within the organization. Possibly the only other person that does less work than marketing, you are unable to return any calls today because you have to get a haircut, have lunch, and mail a letter!
MIDDLE MANAGEMENT/DEPARTMENT MANAGEMENT/”TEAM LEADS”: Catty, cut-throat, yet completely spineless, you are destined to remain at your current job for the rest of your life. Unable to make a single decision you tend to measure your worth by the number of meetings you can schedule for yourself. Best suited to marry other “Middle Managers,” as everyone in your social circle is a “Middle Manager.”
SENIOR MANAGEMENT: Catty, cut-throat, yet completely spineless, you are destined to remain at your current job for the rest of your life. Unable to make a single decision you tend to measure your worth by the number of meetings you can schedule for yourself. Best suited to marry other “Senior Managers,” as everyone in your social circle is a “Senior Manager.”
CUSTOMER SERVICE: Bright, cheery, positive, you are a fifty-cent cab ride from taking your own life. As a child very few of you asked your parents for a little cubicle for your room and a headset so you could pretend to play “Customer Service.” Continually passed over for promotions, your best bet is to sleep with your boss.
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